Shipping and delivery

Macaw uses the services of Australia Post for shipping within Australia. We offer two delivery options:
  • Standard Post: FREE! 
  • Express Post: $3 - This upgrade can be added during the checkout process. 

How long will my order take?

  • Standard post: 3-6 business days
  • Express post: 1-2 business days

Orders are processed within 24 hours of being received (Monday to Friday) and sent from Springfield Lakes, QLD, 4300. 

How do I track my delivery?

Click here to track your order (a tracking number will be emailed to you upon dispatch) 

What do I do if I enter the wrong address? 

If you enter the wrong address, please contact us ASAP. If your address is incorrect please email us at shop@macaw.com.au and we will do our best to have it updated. Once a tracking number has been issued we are unable to change the address. If a tracking number has been issued there will be a $15 fee to recall the shipment and re-send. Orders cannot be refunded once the tracking number has been issued.